Refund and Returns Policy
🗓️ Last Updated: 08/03/2025
At Elecron India, we are committed to delivering top-quality water purifiers and services at affordable prices. If you’re not completely satisfied with your purchase, this Refund & Returns Policy outlines the terms for returns, refunds, replacements, and cancellations.
✅ 1. Eligibility for Returns
You may request a return if:
- 🛠️ The product is defective, damaged, or not as described upon delivery.
- 📅 The return request is made within 7 days of receiving the product.
- 📦 The product is unused, in its original packaging, and includes all original accessories (manuals, cables, etc.).
❌ Returns will NOT be accepted if:
- The product has been used, installed, or damaged after delivery.
- The return is due to personal preference (e.g., change of mind).
- The product is returned without original packaging or accessories.
🔁 2. Return Process
To initiate a return:
1️⃣ Contact us at support@elecronindia.com or call +91 9140882560 within 7 days of delivery.
2️⃣ Provide your order details, product images, and the reason for return.
3️⃣ Our team will verify your request and provide pickup or return instructions.
4️⃣ Once we receive and inspect the product, your replacement or refund will be processed accordingly.
💰 3. Refund Policy
- If your refund request is approved, the amount will be credited to the original payment method within 7–10 business days.
- For canceled orders, refunds will also be processed to the original payment method within the same time frame.
🔄 4. Replacement Policy
- If you receive a damaged or defective product, we offer a free replacement, if reported within 7 days of delivery.
- A same-model replacement will be provided (subject to availability).
- If the same model is unavailable, we may offer a similar product or a full refund.
- Approved replacement orders will be delivered within 10 business days.
🚫 5. Cancellation Policy
- Orders can be canceled before shipment for a full refund.
- Once the order has been shipped, cancellations are not allowed.
- Refunds for canceled orders will be credited within 7–10 business days.
📞 6. Contact Us
For any queries regarding returns, refunds, replacements, or cancellations, feel free to contact us:
📍 Address: 22, Near Shivani Hotel, Pal Colony, Jhansi, Uttar Pradesh 284003
📞 Phone: +91 9140882560
📧 Email: support@elecronindia.com
